Do you have any questions? Ask us

Whether you’re looking to upskill one employee or develop an entire workforce, Australian Work Skill is here to make the process simple. Below you’ll find answers to the questions we hear most often from employers. If you can’t find what you’re looking for, our team is always happy to help.

General Questions

What is Australian Work Skill?

Australian Work Skill is a nationally recognised Registered Training Organisation (RTO 45925) specialising in workplace-based training and traineeships.

We partner with businesses across Australia to develop skilled, capable employees through flexible online learning supported by dedicated mentors. Our training is designed to fit around the workplace, allowing employees to learn while they work.

What industries do you support?

We work with organisations across a wide range of industries, including:

  • Administration
  • Business Services
  • Customer Service
  • Recruitment
  • Warehousing and Logistics
  • Manufacturing
  • Transport
  • Professional Services
  • Retail
  • Hospitality

If you’re unsure whether your workplace is suitable, our team can assess your requirements.

What qualifications do you offer?

What qualifications do you offer?

Our nationally recognised qualifications include:

  • BSB20120 Certificate II in Workplace Skills
  • BSB30120 Certificate III in Business
  • BSB40120 Certificate IV in Business
  • BSB40420 Certificate IV in Human Resource Management
  • BSB40520 Certificate IV in Leadership and Management
  • BSB40320 Certificate IV in Entrepreneurship and New Business
  • BSB50120 Diploma of Business
  • BSB50420 Diploma of Leadership and Management

We can recommend the qualification that best suits your employees and business objectives.

Traineeships

What is a workplace traineeship?

A workplace traineeship combines employment with nationally recognised training.

Employees continue performing their normal role while developing new skills through structured learning and workplace activities.

Can existing employees undertake a traineeship?

Yes. Many existing employees are eligible for traineeships, provided they meet the relevant funding requirements.

Do employees have to leave work to complete training?

No. Training is designed to integrate into everyday work responsibilities with minimal disruption to your business.

Is training self-paced?

Yes. Learners complete their studies at a pace that suits their work commitments while working towards agreed milestones with support from their mentor.

Do employees need to attend classes?

No. All learning is completed online with regular mentoring sessions delivered remotely.

Learning and Support

How is training delivered?

Training includes:

  • Interactive online learning
  • Workplace-based assessments
  • Dedicated mentor support
  • Regular one-on-one mentoring sessions
  • Phone and email support
  • Timely assessment feedback
Will my employee receive support throughout the course?

Absolutely. Every learner is assigned a dedicated mentor who provides guidance, encouragement and personalised support from enrolment through to completion.

What happens if an employee falls behind?

Our Student Engagement Team closely monitors learner progress.

If progress slows, we proactively contact the learner and employer where appropriate to help get training back on track.

How quickly are assessments marked?

Assessments are generally marked within ten working days.

Learners receive detailed feedback to support continuous improvement.

Employer Responsibilities

What is expected from employers?

Employer involvement is straightforward.

Typically, employers are asked to:

  • Support employee participation
  • Provide opportunities to practise workplace skills
  • Complete occasional supervisor reports
  • Allow reasonable time for training where applicable
  • Communicate with us if employment circumstances change
Is there a lot of paperwork?

No. Our team manages the enrolment process and guides you through any documentation required.

Funding and Costs

Is government funding available?

Funding may be available depending on your location, qualification and eligibility.

Our team will assess funding before enrolment and explain all available options.

Are employer incentives available?

Some traineeships may attract employer incentives depending on current government programs and eligibility criteria.

We’ll advise you of any available incentives during the enrolment process.

Is there any cost to the employer?

Costs vary depending on the qualification and funding available.

You’ll receive clear information about all fees before enrolment, with no hidden costs.

Business Benefits

Why invest in workplace training?

Businesses often see benefits including:

  • Improved employee capability
  • Stronger leadership
  • Higher staff retention
  • Increased productivity
  • Better workplace communication
  • Reduced recruitment costs
  • Improved employee engagement
Will employees learn skills they can apply immediately?

Yes. Training is contextualised to the employee’s workplace, meaning new knowledge and skills can be applied straight away.

Can multiple employees enrol?

Absolutely. Many employers choose to enrol teams across different departments or locations as part of their workforce development strategy.

Enrolment

How does the enrolment process work?

Our process is simple:

  1. Initial consultation
  2. Qualification recommendation
  3. Eligibility assessment
  4. Enrolment paperwork
  5. Online induction
  6. Training begins
How long does enrolment take?

Most enrolments are completed within a few business days once all required documentation has been received.

Can employees start throughout the year?

Yes. We offer flexible intakes, allowing employees to commence training when it suits your business.

Compliance

Is Australian Work Skill a Registered Training Organisation?

Yes. Australian Work Skill is a Registered Training Organisation (RTO 45925) delivering nationally recognised qualifications that meet the Standards for Registered Training Organisations.

Are your qualifications recognised across Australia?

Yes. All qualifications issued by Australian Work Skill are nationally recognised and accepted throughout Australia.

How do you maintain quality?

Our commitment to quality includes:

  • Qualified trainers and assessors
  • Dedicated mentors
  • Workplace-based learning
  • Regular student progress monitoring
  • Continuous improvement practices
  • Ongoing compliance with national training standards

Ask Us …

Have questions ?