FAQ

You can enrol at anytime. Find the course you want to study, click ‘Apply Now’, and complete the application form.

It only takes around 5 minutes and once completed, you will be contacted by our office to discuss the suitability of the course you have chosen and the next steps.

1. Begin by completing the online application form.
2. Following your application, an AWS representative will reach out to discuss the suitability of the chosen course and confirm Language, Literacy, and Numeracy (LLN) requirements.
3. Choose your electives, and we will send you and your employer (if applicable) a Training Plan for signatures, outlining the course start date and expected end date.
4. Upon confirmation, you will receive a welcome email along with login details to access your personalised online platform.
5. Within the first week of enrolment, a dedicated Student Mentor will contact you to schedule an induction to the online platform and facilitate a meet-and-greet. During this meeting, a regular mentoring session schedule will be discussed and agreed upon.
6. Our Student Mentor will stay in touch with you every 14 working days to ensure your comfort with the platform and monitor your progress.
7. Your primary trainer will maintain regular communication, reaching out in writing after each unit lodgement and via phone on a quarterly basis. This ensures you receive the necessary support and coaching until your course completion.

To find your login details please go to the email account that you registered as this will be your username.

Follow the prompts on our website to the student login page or scan the QR code on your student Mug.

If you are still not able log in please contact us on 1800 719 743

LANGUAGE LITERACY AND NUMERACY (LLN)

As part of the application process, we will require you to complete a short Language Literacy and Numeracy (LLN) test. This is to identify any support you may require for your study and to confirm the level of your technology skills required for online training. The testing process is not about excluding you from the course. All aspects of your application will be managed in accordance with our Privacy Policy.

Language, literacy, and numeracy skills are essential for nearly all job sectors. This is especially relevant in many vocations where these skills affect the execution of workplace tasks such as measuring, weighing, and understanding written work instructions. To support this approach, Australian Work Skill will:

• Evaluate a learner’s language, literacy, and numeracy skills during their enrolment to ensure they possess the requisite skills to complete the training via an LLN form
• Assist learners during their studies with training and assessment materials and methods that are comprehensible and appropriate for the level of workplace skills being imparted;
• Provide clear details to learners regarding the available language, literacy, and numeracy assistance. Australian Work Skill typically recommends the LLN training courses provided by TAFE, which have specialist educators to aid the learner’s progress.
• Direct learners to external language, literacy, and numeracy support services when the support needed goes beyond what is available within Australian Work Skill and is assessed as necessary; and
• Arrange an extension of time to complete training programs if required.

Once you’ve successfully filled out the enrolment form, undergone the Language, Literacy, and Numeracy (LLN) assessment, and participated in an interview with AWS, we will provide you with a comprehensive training plan. This plan will detail your course start date and expected end date. Additionally, your username and login details will be sent to you via email. The duration of this process may vary, typically taking around a week, contingent upon the promptness of responses from both you and, if applicable, your employer.

To guarantee a seamless beginning to your learning experience, we may speak with you over the phone every two weeks during your first six-week onboarding period.

After the onboarding process, if you have been making good progress, we will follow up over the phone every month or every six-weeks to see how you are doing.

In the event that we have concerns about your progress, we will increase the frequency of contact to fortnightly phone calls.

Should your progress suggest that you may encounter difficulties finishing the course on schedule, we will stay in touch with you on a weekly or more frequent basis to offer extra assistance.

In the event that we are unable to contact you by phone, we will also communicate crucial information to you via email.

In cases where urgent communication is required, we will use SMS if you are not responding to our attempts to get in touch.

For those enrolled in a Traineeship or employer-sponsored course, we may also contact your supervisor by phone and email if we have concerns about your progress or notice the exceptional quality of your work. We value your preferences, so if you find that you are progressing ahead of schedule and prefer less frequent contact, please feel free to let us know. We are here to tailor our support to your individual needs.

The following serves as a rough guide, offering insight into the weekly time allocation necessary for your formal studies:

• For Certificate III, anticipate dedicating around 3 to 4 hours each week.
• For Certificate IV, plan on investing approximately 4 to 5 hours per week.

With that said this all depend on each individual and their personal circumstances and capabilities.

Some states offer training programs subsidised by the government, leading to a reduction in the cost of specific courses.

AWS can offer eligible students selected courses under NSW Smart and Skilled.

Smart and Skilled’ is a reform of the NSW Vocational Education and Training (VET) system, launched in 2015 to assist people in NSW gain the skills they need to find a job and advance their careers. Smart &Skilled funding covers are range of courses options and also Traineeships. Smart and Skilled qualifications are subsidised by the NSW Government. Eligible students can choose from various qualifications, from Certificate I to Advanced Diploma.

Follow this direct link to the NSW Smart & Skilled home page https://smartandskilled.nsw.gov.au/

Smart and Skilled provides eligible students with:

• An entitlement to government-subsidised training up to and including Certificate III
• Government funding for higher-level courses (Certificate IV and above) in targeted priority areas.

To be eligible for a Smart and Skilled place you must meet the following criteria

• Australian citizen, permanent resident, humanitarian visa holder, or New Zealand citizen, and aged 15 years or older, and
• Left school, and
• Live or work in New South Wales (or a defined NSW border), or
• Registered as a NSW Apprentice or New Entrant Trainee.

Traineeships are one pathway to a nationally recognised qualification – the launch pad for your career or further studies. Similar to our online study modes for general courses, in a Traineeship your studies will not be done in the classroom. Instead, you will learn on the job as you work, like all other team members in your workplace, and by completing learning and assessments online through our password protected portal.

You will be given a Training Plan which has been approved by NSW State Training Services and provided to your employer. Training Plan that sets out what study you need to complete and when it is to be completed by. For all other matters related to your employment as a trainee, you should contact your employer, NSW State Training Services on 13 28 11 or your Apprenticeship Network provider on 1300 650 755.